Cherub GT-6 Acoustic Guitar Preamp Piezo Pickup

Hi
I am Somya
Today, i received my order
I like to but
Unfortunately i received defect item
It is broken and it tried to seal it by putting tape on it. After waiting for so long I received the order and a defect item has been sent. I am sending you the photo with attach it.
Aftr that i m trying to connect regularly but they do not reply at all. I don't know with how people like me this fraud might be going on.

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